Terms of Service

Last updated: 17 February 2026

These Terms of Service ("Terms") govern your access to and use of the services, website, mobile application, and platform (collectively, the "Services") provided by Planet Once Holding Ltd ("Planet Once," "we," "us," or "our"), a company registered in England and Wales. Please read these Terms carefully before using our Services. By accessing or using any part of our Services, you agree to be bound by these Terms.

1. Definitions

In these Terms, the following definitions apply:

  • "App" means the Planet Once - Employee Wellbeing mobile application available on the Apple App Store and Google Play Store.
  • "Platform" means the Planet Once web-based portal, including the employer administration dashboard, benefits management tools, benchmarking features, news hub, and integration services.
  • "Services" means the App, Platform, Website, and all related products, features, content, and services provided by Planet Once.
  • "Website" means www.planetonce.com and any associated subdomains.
  • "User," "you," or "your" means any individual or entity that accesses or uses the Services, including employees, employers, and administrators.
  • "Employer" means a business or organisation that has entered into a separate licence or subscription agreement with Planet Once to provide the Services to its employees.
  • "Content" means all text, data, graphics, images, audio, video, information, and other materials made available through the Services.
  • "User Data" means any data, information, or content submitted, uploaded, or generated by you through the Services.

2. Eligibility and Account Registration

2.1 Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use the Services. If you are accessing the Services as an employee, your access is subject to your employer's agreement with Planet Once.

2.2 Account Registration

To access certain features of the Services, you may be required to create an account. When registering, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Keep your login credentials confidential and secure
  • Accept responsibility for all activity that occurs under your account
  • Notify us immediately of any unauthorised use of your account

We reserve the right to suspend or terminate accounts that contain inaccurate information or that we reasonably believe have been compromised.

3. Description of Services

Planet Once provides an integrated employee wellbeing and benefits management platform. The Services may include, but are not limited to:

3.1 Employee Wellbeing App

A mobile application offering health and wellness tools including mood tracking, fitness activity monitoring, sleep tracking, water intake logging, nutrition guidance, wellness challenges, gamification features, and personalised wellbeing recommendations.

3.2 Benefits News and Insights

Curated industry news, articles, research, and insights relating to employee benefits, workplace health, and wellbeing trends. Content is provided for informational purposes only and does not constitute professional advice.

3.3 Benchmarking Services

Tools and reports that allow employers to compare their employee benefits offerings and wellbeing metrics against industry standards and anonymised peer data. Benchmarking data is aggregated and anonymised and must not be used to identify individual employees.

3.4 Central Dashboard

A web-based administration portal enabling employers to manage employee benefits programmes, view aggregated wellbeing analytics, monitor engagement metrics, and administer their organisation's use of the Platform.

3.5 Integration Services

Application programming interfaces (APIs) and integration tools that enable the Platform to connect with third-party systems, including but not limited to HR information systems (HRIS), payroll providers, benefits platforms, and other enterprise software. Integration services are provided on an as-available basis and are subject to the capabilities and terms of the relevant third-party providers.

4. Licence and Use of Services

4.1 Licence Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for their intended purposes. This licence does not include the right to sublicense, resell, distribute, or commercially exploit the Services.

4.2 Restrictions

You agree not to:

  • Copy, modify, adapt, translate, reverse engineer, decompile, or disassemble any part of the Services
  • Use the Services for any unlawful, harmful, or fraudulent purpose
  • Attempt to gain unauthorised access to any part of the Services, other accounts, or computer systems or networks connected to the Services
  • Interfere with or disrupt the integrity or performance of the Services
  • Use automated systems, bots, scrapers, or similar technology to access or extract data from the Services
  • Remove, alter, or obscure any proprietary notices, labels, or markings on the Services
  • Use the Services to transmit any viruses, malware, or other harmful code
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity
  • Use benchmarking data or aggregated analytics to attempt to identify individual employees
  • Share, resell, or redistribute any data, reports, or content obtained through the Services without our prior written consent

5. Health and Wellbeing Disclaimer

5.1 Not Medical Advice

The Services, including all health, fitness, nutrition, sleep, and wellbeing features, content, and recommendations, are provided for general informational and educational purposes only. The Services do not constitute medical advice, diagnosis, or treatment. Nothing provided through the Services is intended to be, or should be construed as, a substitute for professional medical advice, diagnosis, or treatment.

5.2 Consult a Professional

You should always consult a qualified healthcare professional before starting any new exercise programme, making dietary changes, or if you have concerns about your physical or mental health. If you experience a medical emergency, contact your local emergency services immediately.

5.3 Assumption of Risk

You acknowledge that participation in fitness activities, wellness challenges, and exercise programmes carries inherent risks. You voluntarily assume all risks associated with your use of the health and fitness features of the Services and agree that Planet Once shall not be liable for any injury, illness, or harm resulting from your participation in any activities suggested or facilitated by the Services.

6. User Content and Data

6.1 Your Content

You retain ownership of any User Data you submit through the Services. By submitting User Data, you grant Planet Once a worldwide, non-exclusive, royalty-free licence to use, process, store, and display your User Data solely for the purpose of providing and improving the Services.

6.2 Content Standards

Where the Services allow you to post, submit, or share content (including community features, surveys, and feedback), you agree that your content will not:

  • Be defamatory, obscene, offensive, discriminatory, or inflammatory
  • Infringe any intellectual property rights, privacy rights, or other rights of any third party
  • Contain any material which is unlawful or promotes unlawful activity
  • Be used to harass, bully, intimidate, or threaten any person
  • Contain unsolicited advertising, spam, or promotional material
  • Misrepresent your identity or impersonate any person

We reserve the right to remove any content that violates these standards or that we consider inappropriate, at our sole discretion and without prior notice.

6.3 Data Processing

Our collection, use, and processing of personal data is governed by our Privacy Policy, which forms part of these Terms. By using the Services, you acknowledge that you have read and understood our Privacy Policy.

7. Intellectual Property

7.1 Our Intellectual Property

All intellectual property rights in and to the Services, including but not limited to the App, Platform, Website, software, algorithms, designs, graphics, logos, trademarks, trade names, text, images, audio, video, and all other content and materials (excluding User Data), are owned by or licensed to Planet Once. These rights are protected by United Kingdom and international intellectual property laws.

7.2 Trademarks

"Planet Once," "Solis," and all related logos, product names, and service names are trademarks or registered trademarks of Planet Once Holding Ltd. You may not use these trademarks without our prior written consent.

7.3 Feedback

If you provide us with any feedback, suggestions, or ideas regarding the Services ("Feedback"), you grant us an unrestricted, irrevocable, perpetual, royalty-free licence to use, modify, and incorporate such Feedback into our Services without any obligation or compensation to you.

8. Third-Party Services and Integrations

8.1 Third-Party Integrations

The Services may integrate with or provide access to third-party applications, platforms, and services. Your use of any third-party services is subject to the respective third party's terms and conditions and privacy policies. Planet Once does not control, endorse, or assume responsibility for any third-party services.

8.2 API and Integration Terms

If you use our integration features to connect the Platform with third-party systems, you are responsible for:

  • Ensuring you have the necessary rights and permissions to establish such integrations
  • Complying with the terms of service of the relevant third-party providers
  • Maintaining the security of any API keys, credentials, or access tokens
  • Any data transferred between the Platform and third-party systems through your integrations

We do not guarantee the continued availability, compatibility, or functionality of any third-party integrations and may modify or discontinue integration support at any time with reasonable notice.

8.3 Links to Third-Party Websites

The Services may contain links to third-party websites or resources. These links are provided for your convenience only. We have no control over the content or availability of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

9. Subscription and Payment

9.1 Employer Subscriptions

Access to the Services is typically provided through a subscription agreement between Planet Once and your employer. The terms of such agreements, including pricing, payment schedules, and subscription duration, are set out in separate commercial agreements and are not governed by these Terms.

9.2 Individual Purchases

Where individual purchases are available through the Website or App (including merchandise or premium features), all prices are displayed in British Pounds Sterling (GBP) and are inclusive of VAT where applicable. We reserve the right to change prices at any time, but changes will not affect orders that have already been confirmed.

9.3 Refunds

Refund policies for individual purchases will be communicated at the point of sale. Digital products and services may not be eligible for refund once accessed or downloaded, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

10. Availability and Support

10.1 Service Availability

We endeavour to ensure the Services are available at all times but do not guarantee uninterrupted or error-free access. The Services may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond our control. We will use reasonable efforts to provide advance notice of any planned downtime.

10.2 Updates and Changes

We may update, modify, or discontinue any feature or aspect of the Services at any time. We will endeavour to provide reasonable notice of material changes that may affect your use of the Services.

10.3 Support

Technical support is available in accordance with the support terms set out in the applicable subscription agreement. General enquiries can be directed to WellnessPartners@planetonce.com.

11. Limitation of Liability

11.1 Exclusion of Warranties

To the maximum extent permitted by law, the Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11.2 Limitation

To the maximum extent permitted by applicable law, Planet Once, its directors, officers, employees, agents, and affiliates shall not be liable for any:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, business opportunities, or goodwill
  • Damages arising from your use of or inability to use the Services
  • Damages arising from any reliance on health, fitness, or wellbeing information provided through the Services
  • Damages arising from any third-party integrations or third-party services accessed through the Platform
  • Damages arising from unauthorised access to or alteration of your data or transmissions

Our total aggregate liability in connection with these Terms or the Services shall not exceed the greater of (a) the amounts paid by you or your employer to Planet Once in the twelve (12) months preceding the claim, or (b) one hundred pounds sterling (£100).

11.3 Statutory Rights

Nothing in these Terms shall exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law, including the Consumer Rights Act 2015 where applicable.

12. Indemnification

You agree to indemnify, defend, and hold harmless Planet Once, its directors, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

  • Your use of or access to the Services
  • Your violation of these Terms
  • Your violation of any third-party rights, including intellectual property or privacy rights
  • Any User Data you submit through the Services
  • Your integration of the Platform with third-party systems

13. Suspension and Termination

13.1 Termination by You

You may stop using the Services at any time. If you wish to delete your account, please contact us at privacy@planetonce.com or use the account deletion feature within the App or Platform, where available.

13.2 Termination by Us

We may suspend or terminate your access to the Services, in whole or in part, at any time and without prior notice if:

  • You breach any provision of these Terms
  • Your employer's agreement with Planet Once expires or is terminated
  • We are required to do so by law or a regulatory authority
  • We reasonably believe your account has been compromised or is being used fraudulently
  • Continued provision of the Services to you is no longer commercially viable

13.3 Effect of Termination

Upon termination, your right to use the Services will cease immediately. We will handle your personal data in accordance with our Privacy Policy, including our data retention and deletion procedures. Provisions of these Terms that by their nature should survive termination shall continue in full force and effect, including Sections 6, 7, 11, 12, and 15.

14. Confidentiality

Any non-public information shared between you and Planet Once in connection with the Services shall be treated as confidential. You agree not to disclose any confidential information relating to the Platform's features, benchmarking methodologies, aggregated data, pricing structures, or integration specifications without our prior written consent, except where required by law.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15.2 Dispute Resolution

Before initiating any formal proceedings, you agree to first contact us at WellnessPartners@planetonce.com to attempt to resolve the dispute informally. We will endeavour to resolve any complaint or dispute within 30 days. If the dispute cannot be resolved informally, either party may pursue formal legal proceedings.

15.3 Consumer Rights

If you are a consumer, nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable consumer protection legislation.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Planet Once regarding your use of the Services and supersede all prior agreements and understandings.

16.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of Planet Once.

16.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any affiliate or successor entity without your consent, provided that such assignment does not materially diminish your rights.

16.5 Force Majeure

Planet Once shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, acts of government, power failures, internet or telecommunications failures, cyberattacks, or industrial disputes.

16.6 Notices

Notices to Planet Once should be sent to WellnessPartners@planetonce.com. We may provide notices to you via the email address associated with your account, through the App or Platform, or by posting on our Website.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by posting the updated Terms on our Website and, where appropriate, by email or through the App. The "Last updated" date at the top of these Terms indicates when they were last revised.

Your continued use of the Services after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Services and contact us regarding your account.

18. Contact Us

If you have any questions about these Terms of Service, please contact us: